Issue: December 2023
An end of year snapshot of TRILITY’s contracts and projectsnews
2023 - That’s a wrap!
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Newsletter for TRILITY Group and Joint Venture clients
In this Issue
What sets TRILITY operators
apart
Page 4
Upper South Creek Advanced
Water Recycling Centre
Page 6
Supporting the communities
in which we serve
Page 8
TRILITY Training Services
Page 11
Solutions
Page 12
The importance of audits
Page 14
TRILITY Water Consultancy
Services
Page 15
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Newsletter for TRILITY Group and Joint Venture clients
Welcome
Dear valued clients and partners,
On behalf of the TRILITY Group, we wish you and your families
a safe and very happy festive season. We also want to take this
opportunity to thank you for another successful year, which has
been achieved despite several challenges.
For many businesses, 2023 commenced with the aftermath of
the prior year’s floods, continuing supply issues, talent acquisition,
retention, and re/upskilling staff to meet a more digitised future.
Cyber vulnerability, the challenges and benefits of employees
working remotely, digital transformation and optimisation and
extracting organisational value from it. With that came the
ever-evolving regulatory processes, reporting changes and impacts.
Despite the challenges, TRILITY has had a successful year.
As the year ends and we prepare for the New Year, we typically
wrap up the year’s activities, reflect, plan strategic initiatives for the
coming year, and celebrate our accomplishments. Our reflections
revealed another year of excellent service delivery, growth, and many
positive learnings. For example, in 2023, the Upper South Creek project
broke ground, and the Rotorua Wastewater Treatment upgrade in
New Zealand commenced.
Within our contracts, we deep dive into what makes TRILITY a partner
of choice. There’s an update on the Upper South Creek Advanced Water
Recycling Centre and some fabulous community-based work we
have been doing within the Riverland region, and we feature some of
the magnificent work we have been achieving through the diversification
of our business across our Solutions arm, TRILITY Training and TRILITY
Water Consultancy Services.
This year’s success, as in prior years, is due to the dedication and focus of
our wonderful employees and the special relationships we have built over
the years. TRILITY would not be where it is today without you, our clients,
and partners.
Our growth journey will continue during 2024, making for exciting times,
for so many of our learnings include better ways to work, communicate,
and deliver services. We look forward to increased opportunities to meet
with our employees and clients in person across New Zealand and
Australia in the coming year.
From the entire TRILITY team, it’s been a privilege to work with you and
the communities we serve, and we look forward to working with you
again in 2024.
Francois Gouws
Managing Director
Francois Gouws
Managing Director
TRILITY Brands
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What sets TRILITY operators apart
It’s been a big couple of years in the Operations space, although arguably, we
could say this is the status quo given the impact of the ever-changing weather
conditions and the devastation they can cause through drought, fire, and flood.
TRILITY Operations is highly dynamic and is constantly changing; an average
day today looks very different to the average day of yesterday, as it will from
the average day of tomorrow. While this can be exciting, it can also mean
that sometimes it’s hard to predict what comes next, and that is where the
importance of continual improvement and innovation shines through.
Many of our teams are just starting to see some light at the end of the tunnel
after extended challenges related to La Nina circumstances, not to mention
the other general challenges that arise as part of day-to-day operations. When
many of us think of the impacts La Nina has had on us, it is easy to look at ‘the
big things’ such as the extreme bushfires and flooding across Australia and
New Zealand; however, it is crucial to recognise that the impacts reach
far deeper than this.
Ongoing raw water quality issues have created new challenges with many of
our sites; Riverland has had a significant challenge with essentially its fourth
blackwater event in 10 years; Macarthur Water Filtration Plant (WFP) has been
battling raw water quality fluctuations for the best part of 18 months or more,
and Douglas Water Treatment Plant (WTP) has seemingly dosed more PAC
than ever recently to cover algae and taste and odour issues.
Furthermore, unpredictable weather has caused disruption at different times
across a large portion of our sites, particularly those that cover networks such
as Rotorua, Onkaparinga, Wakefield, and Eastern Irrigation Scheme, to name
a few.
Looking back, it was hard to imagine that the idea of blackwater in the
Riverland was a ‘1 in 100-year event’ and the idea of dosing PAC at Douglas
WTP was unheard of. As a result, internally, we continue to assess our
processes by reviewing the decisions which were made based on the data
and assumptions we had at the time of the event. We do this to ensure our
operators are well-equipped to manage weather events and other external
variables, such as changes in legislative and best practice requirements, roles,
responsibilities and skillsets, and changes in technology and innovation.
TRILITY has great pride in its operations teams across Australia and New
Zealand because, collectively, they have achieved great things by banding
together to tackle these challenges head-on whilst simultaneously walking
down the path of continuous improvement.
TRILITY operations continue to excel, and what we do is not solely about the
‘dirty water in, clean water out’ attitude. Any utility worth its weight can run
a treatment plant. What sets TRILITY apart from the others is our enhanced
connection to the communities we serve, our ownership over the facilities
we run, and our genuine care for the land, environment, the history and the
people we impact and interact with.
Renmark
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Macarthur Water Filtration Plant
Campaspe River overflow
Rotorua floods
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Upper South Creek Advanced Water Recycling
Centre update
The $1.2 billion Upper South Creek Advanced Water Recycling Centre (USC AWRC) project commenced in October last year following an extensive bidding
period with substantial contributions from various members within TRILITY. Upper South Creek will be the most advanced wastewater and recycled water plant
in the southern hemisphere and will supply wastewater services to 400,000 new dwellings around the Western Sydney Aerotropolis. It will ultimately treat
approximately 70 megalitres of wastewater each day and produce high-quality treated water for sustainable use in homes and businesses across Western
Sydney, and biosolid products for use in agriculture.
Since the beginning of 2022, collaborative efforts from the John Holland, Jacobs, GHD, and TRILITY teams have been directed towards completing the detailed
design phase. The experience has proven rewarding, as our team has worked alongside highly skilled and motivated professionals who appreciate and incorporate
TRILITY’s operational expertise into the design process. TRILITY’s team is actively contributing by evaluating how proposed layouts and designs can optimise
maintenance and operations, emphasising the engineering of safety considerations and challenging conventional design norms.
The Revizto 3D modelling program has been instrumental in managing work process flows, providing detailed insights into the plant’s layout. The program
facilitates collaboration across the design team, enabling adjustments and updates for comprehensive reviews. This detailed overview allows zooming in on
specific areas, virtual walkthroughs of the site, 360-degree views, and the ability to remove walls for an inside look at structures within tanks and buildings.
In July, Sydney Water held a sod-turning event, marking the start of construction on the USC AWRC in Western Sydney. This game-changing infrastructure will
create the foundation for a circular economy hub that will maximise energy recovery and unlock the value of food waste in the economy.
While the realisation of the first water remains on the horizon (anticipated in 2026), we have commenced the on-site construction phase with the knowledge
that our team has significantly influenced the design. TRILITY expresses gratitude to all team members involved in various capacities, encompassing design,
process, administration, and commercial aspects. Projects of this magnitude are made possible by a team as diverse and skilful as ours, and as a company,
we take pride in our ability to draw upon such a talented workforce.
Click here for more information on the project
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Figure 1: Upper South Creek Advance Water Recycling Centre 3D Design Model
Figure 2: Upper South Creek Advance Water Recycling Centre -
section from Figure 1 zoom in
Francois Gouws, Uncle Grahama and Phil de Groot at the SOD
turning event in July.
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Supporting the communities in which we serve
At TRILITY, we feel supporting the communities where we work, rest and
play is essential. We do this by sponsoring community-based programs,
collaborating with emergency services, and working with Councils to provide
various activities that benefit the broader community. We thought we would
share what we’ve been doing to support the Riverland region in South
Australia this past year.
TRILITY hosts Metropolitan Fire Services
Earlier this year, on 26 and 27 June, TRILITY’s Riverland Operations team
hosted the Metropolitan Fire Services (MFS), where local crews took part in
HAZMAT (Hazardous materials) training at our plants in Renmark, Berri, and
Loxton. The Riverland Operations team said having the MFS conduct their
training onsite gave them some insight and learnings into what’s involved
in emergency response and the responsibilities for undertaking a HAZMAT
incident. Read more in the Murray Pioneer.
TRILITY Operations Manager - Riverland, Max Gray, inspecting
the entries
Second Prize winner in the Reception to Year four category
First Prize winner in the Reception to Year four category
Read the media release here
Recycling challenge
Plastic Free July is an annual event designed to celebrate and promote the
benefits of recycling. It creates opportunities for us all to implement positive
change that will help protect our planet. Council has participated in Plastic
Free July since 2021, where it developed and sponsored a School Recycling
Challenge.
Council approached local schools and held a number of community workshops
to produce the most creative projects using various recycled materials. This
year, the School Recycling Challenge was sponsored by Riverland Water with
four cash prizes to be won to the value of $6,000—six schools registered with
entries collected on 27 June 2023.
Judging was conducted on 30 June 2023, where Max Gray, Operations
Manager - Riverland Region, had his work cut out for him as the Council
received 64 entries. , and the winners were:
•
Reception to Year 4 1st Prize $2,000 won by Berri Primary School
•
2nd Prize of $1,000 won by Riverland Special School
•
Year 5 and Year 6 1st Prize of $2,000 won by Our Lady of the River School
•
2nd Prize of $1,000 won by Rivergum Christian College
Read the media release here
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Unveiling of the Healing Place bench seats donated by Riverland Water
Uncle Barney Lindsay, and Max Gray, TRILITY Operations Manager -
Riverland
Tyson Lindsay, Uncle Barney Lindsay, and Leanne Schepel at the
opening of Healing Place. (Supplied Berri Barmera Council)
Partnering Council to provide a serene waiting space
adjacent to the Barmera hospital
Riverland Water and TRILITY are proud to partner with the Berri Barmera
Council for two community projects.
The first collaboration was the ‘Healing Place’. Berri Barmera’s Healing Place
opens with hopes of better health outcomes and a reconciled Australia. Berri
Barmera Council has marked this year’s Reconciliation Week by unveiling a
cultural healing site, Healing Place. Its proximity to Barmera Hospital creates
an inviting community space for people waiting for medical appointments
and treatment and for hospital visitors to spend some time in often anxious
circumstances.
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The newly developed area includes a plinth acknowledging the seven First
Nation tribes – Ngaiawang, Ngawait, Nganguruku, Erawirung, Ngintait,
Ngaralte and Ngarkat, seating, the path with a rainbow serpent and plantings.
In the First Nation culture, the Rainbow Serpent is known as a divine entity
and is a symbol of healing, prosperity, protection, and natural law. Council
staff collaborated with a number of local indigenous people about the cultural
element of the Healing Place, including the River Murray and Mallee Aboriginal
Corporation (RMMAC).
Daniel Giles from Blak Scarlett Art painted the serpent and plinth, and
Riverland Water/TRILITY for donating the two bench seats. Max Gray
represented TRILITY and Riverland Water at the unveiling of the ‘Healing Place’.
Read the media release here
10
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Supporting the communities in which we serve
South Australia’s Cancer Council’s new building is now fully operational
On behalf of TRILITY and Riverland Water, Max Gray, TRILITY’s Operations Manager Riverland Region and Caroline Kerkhof, Head of Communications, recently
toured the newly opened Cancer Council SA building. Both were impressed with what they saw and how the donation made by Riverland Water back in 2021
contributed to this visionary new project from Cancer Council SA.
The Riverland Water Project, which delivers drinking water to approximately 150,000 people in the region, has made a $10,000 donation to Cancer Council SA’s
new, integrated cancer building at 202 Greenhill Road, Eastwood.
A once-in-a-generation project for Cancer Council SA, the building will combine cancer research, prevention and support alongside 120 rooms of supportive
accommodation for regional and remote South Australians impacted by cancer.
The $10,000 donation funded a kitchen on the building’s ground floor, which now provides meals to guests staying in Adelaide for cancer treatment. Cancer
Council SA Chief Executive Kerry Rowlands said the kitchen is a vital support service for guests during their stay. “At times during treatment, guests who would
normally like to cook their own meals are simply too exhausted to do so.”
At the time of the donation, Vincent Tremaine AM, Chair of Riverland Water, said that Riverland Water was incredibly proud to be able to support such an
important project for regional South Australians impacted by cancer. “We know that Cancer Council SA provides more than 3,000 nights of accommodation to
Riverland residents every year, which just shows how crucial this service is to those in our community,” Mr Tremaine said.
This visionary new project from Cancer Council SA is now fully operational, and Riverland residents impacted by cancer receive the services and support they
need for generations to come.
Ms Rowlands thanked Riverland Water for their generous donation:
“It’s only through the support of organisations like Riverland Water that we are able to progress with this visionary new project, which will give every South
Australian impacted by cancer every chance,” she said.
Going forward
TRILITY’s work with the region Councils continues with the donation of some sensory playground equipment, which is planned for completion in early 2024,
and a summer school program with the South Australian State Theatre and Riverland Youth Theatre.